Whether you’re planning a large home renovation, property extension, internal reconfiguration or modernisation, choosing the right home improvement company is one of the most important decisions you’ll make.
Your previous experiences of working with building companies may have included disorganised scheduled, bill shocks, and a lack of communication between parties – not knowing when tradesmen could turn up or having a clear picture when work will be done.
As a member of the Federation of Master Builders, with a skilled and trustworthy workforce and an extensive portfolio of construction case studies, here’s what our Construction Director says are the key factors every homeowner should consider before committing to a home improvement company in the Midlands.
1. Ask about project management
Home improvement projects often have many stages, from survey and design through to build and installation. Without a clear project schedule or site management a project can easily get delayed or unorganised. A reputable company should provide a clear point of contact, regular project updates and a prompt response to questions or concerns.
At Hampton Group, every project is managed in-house by our project coordinators who liaise with the tradesmen and provide a stress-free service. Plus, you have a dedicated customer relations manager who are a single point of contact throughout your project from concept to completion.
2. Insist on transparent pricing
The cheapest quote isn’t always the best value, and there could be hidden costs along the way that mean you’ll be paying more for unexpected changes. When comparing quotations, look for companies that clearly explain what’s included in the quote, product specifications, installation costs and payment schedules. Be cautious of estimates that seem significantly lower than competitors, particularly if they’re vague or missing important details.
At Hampton Group, we provide honest quotes that are presented back to you by our Construction Director in person, transparent pricing on all aspects and a clear staged payment schedule with no unexpected bills. Any changes to work will be explained and separately quoted.
3. Check experience and accreditations
Established companies often have decades of experience working across a wide variety of homes and property types and will willingly share with you any certifications and case studies. Being members of recognised industry bodies and holding relevant certifications can demonstrate a commitment to working standards and customer protection.
As members of the Federation of Master Builders, we commit to their high principles through a code of conduct and always endeavour to ‘build better’. At Hampton Group we also have comprehensive Liability Insurance and CHAS advanced standards certification, and we are more than happy to talk through any of these with you.
4. Read genuine customer reviews
Online reviews and testimonials give a better picture of how a company has performed after contracts have been signed and work has been completed. A high star rating is great, but detailed customer feedback can give you insight on things like communication through the project, professionalism of workmanship and quality of products and services. Consistent positive reviews is a good sign of a reputable company.
At Hampton group we are proud to have 80+ 5-star reviews across Google and Trustpilot, have a strong local reputation and presence in the Midlands and are frequently recommended in the local community. We regularly check in with customers to ask how they are finding their experience and encourage honest reviews and feedback upon completion of their project.
5. Look for the extent of services they offer
One of the strongest indicators of quality is whether a company manufactures its own products or has existing relationships with third-party suppliers. The more that is managed internally the fewer delays and opportunities for error occur.
At Hampton Group our own kitchen, bathroom, and bedroom furniture is handcrafted in our British factory workshop. We are also a master of all trades with trusted contacts for all aspects of a construction project and ensure all materials are of the highest quality and guaranteed.
Final thoughts
It’s important to consider these 5 things when choosing a home improvement company and take the time to research and ask the right questions during the process. The best long-term results usually come from businesses that invest in quality manufacturing, professional project management, honest pricing and outstanding customer service.
For Midlands homeowners, Hampton Group are the only company in the UK that provides a fully project managed service that includes, manufacturing, construction, kitchens, bathrooms, bedrooms, windows and doors. Our ‘one-stop shop’ guarantees high quality and stress-free home transformations. If you’re ready to start your home renovation project with us, get in touch today on 01675 442022.
