How and where to complain
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
In person – call into our office at the address shown. We are open Monday to Friday from 9.00 am – 5.30pm.
In writing – write to us and address your letter to The Customer Complaint Manager.
By telephone – call us on 01675 442 022 during our office hours and ask for the Customer Services Department.
By email – use the email address shown.
How long will it take?
We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three business days to tell you:
- Why we have not resolved your complaint;
- Who is dealing with your complaint; and
- When we will contact you again.
We will aim to resolve your complaint quickly but it may take longer if it is complex.
We will keep you informed on a regular basis but if you need an update please call us on 01675 442 022 and ask to speak to the person handling your complaint.