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Construction Customer Journey

Step 1: Build consultation

  • After your initial enquiry, our Customer Relations Manager and Cost Consultant will visit your property to carry out a personal build consultation.
  • We will discuss what you want to achieve and how you can optimise your space and budget.
  • If you require our Architectural Services, we can take you through the full design and planning process. We work closely with planning departments, building control, structural engineers and Severn Trent. Alternatively, if you have appointed an architect, we are happy to engage with your professionals.

Step 2: Quotation process & acceptance

  • We will provide a detailed quotation proposal within 5 working days. Your quote is valid for 30 days and will clearly outline the essential aspects of your project.
  • Once you have chosen Hampton to deliver your project, we provide a sales contract and a stage payment schedule.
  • After signing, we create your personalised project schedule—this is produced as a Gantt chart and includes the start date, estimated end date and everything in between.

Step 3: Pre-build meeting

  • Your assigned Project Manager will arrange a meeting with you and our relevant team members to discuss the finer details of your project, to ensure minimum disruption to your lives during the works.

Step 4: Creating your dream home

  • Our work begins!
  • Our Construction Director will be on site with the team and will regularly monitor the work to ensure it meets our high standards.
  • Your Project Manager will provide a site folder to ensure everyone is informed of your build schedule. They will be in regular contact with you throughout your build.

Step 5: Completion and handover

  • Our work is finished. We hold a final meeting with you to ensure the project is completed to your requirements.
  • After this, you will be issued with any relevant completion and warranty documents.
  • Your journey continues in your wonderful home!