Bathrooms Customer Journey

Step 1: Enquiry

Upon contacting Hampton Group, we shall arrange an initial visit for one of our Designers to inspect and survey your property. This includes a consultation whereby we discuss the desired style, materials and budget. Please note- This consultation is provided free of charge.

Step 2: CAD & quote

Within 5 working days we will produce your bespoke CAD and quotation for your review. This review will be presented by our Designer in our Showroom Design Centre.

Step 3: Tailoring and amendments

Post presentation we will make any required changes to the CAD and quotation to ensure cost clarity and design satisfaction.

Step 4: Order confirmation

When you are happy to proceed, we will talk you through our contract terms, stage payments and conditions. We will then ask you to sign your contract.

Step 5: Project planning & schedule

A detailed handover takes place involving your assigned Project Manager and our Operations Manager. A project schedule is then compiled.

Step 6: Final measure, booking & production

A final measure will take place and then our Projects Team will liaise with you and book an installation date.

Step 7: Installation day

Installation day arrives. We will install your new bathroom and you will see your vision come to life!

Step 8: Review & feedback

Your Designer will visit you post install to ensure all is well. Driven by client satisfaction any feedback at this point is always warmly received.